Complaints Handling Policy

Our Promise to you:

At Greenhaven Funerals, we work hard to provide the best experience possible for our client families.  From time to time, we understand that we may not have met your expectations and you may wish to make a complaint or provide us with feedback on our services. We appreciate the time and effort that you spend in providing us with your feedback and will always endeavour to utilise this information to continually evaluate and improve the way we run our business and serve our community.

Complaints Policy Review:

Our policy is reviewed on a regular basis, at least annually.

Where is the policy:

Our policy is on our website and any staff member will be able to assist you if you would like to review the policy at any time.

How will my complaint be dealt with?

The owners of Greenhaven Funerals – Carly and Tim Dalton will handle your complaint personally.  Your feedback/ complaint will be dealt with as quickly and effectively as possible given any special considerations or needs you may have.  We appreciate the effort that you have gone to in providing this feedback and will treat your information with the utmost seriousness , respect and confidentiality.

How long will it take?

We will respond and handle any complaint on its merits, which means that some issues may take more or less time than others to resolve.  We will always stay in contact with you whilst we are trying to work through all the details by email or phone

How can you make a complaint?

Please contact our head office by phone (03) 95690534, please ask to speak to either Carly or Tim Dalton. The owners of the business. By email: Utilise our ‘Contact Us’ form on the front page of our website. In writing to: Greenhaven Funeral Services PO Box 3252 Murrumbeena  VIC   3163

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